4 Qualifications of a Pizza Delivery in Toronto

 Pizza delivery has been included in every pizza restaurant, and not having a delivery service can be deemed as a bad move. Customers that order their food are always eager to dig into their pizza as soon as possible. If pizza delivery in Toronto is either delayed or inaccurate, it can completely ruin customer experience and make them think twice about ordering from a pizza restaurant next time. So, as a customer, what should be the delivery performance metrics should you be looking at?

Performance metrics of a good pizza delivery

1. Promise Time

How long is too long in a pizza delivery? It shows that the average customer will remain loyal to a pizza brand if pizza is delivered within 35 minutes, and having inaccurate delivery times can make you lose business. If the time you give customers is inaccurate, then it can be a source of late deliveries and customer dissatisfaction, even for a very efficient operation. Set clear expectations as it’s very important that the initial prediction is highly accurate and that any delays are communicated effectively. 

2. Out-the-door or OTD Time

If it is not obvious, time is critical in the pizza delivery business. The speed of delivery is the biggest variable in customer satisfaction, with customers across markets citing it as a key factor. The out the door time will tell you how long it took from the time the customer’s order was entered in the POS until it was assigned to a driver. If this takes too long, there may be a problem with kitchen efficiency, or with kitchen or driver staffing. With promise time, pizza restaurants should set clear expectations. Specific delivery responsibilities should be assigned to the staff and delivery drivers. Delivery drivers should also be well-versed in their coverage area, and kitchen staff should know who is in charge of bagging the orders so that they are accurate and ready to go.

3. Average on-road time.

Once the order is out for delivery and on its way to the customer, then you should keep track of how long it takes for it to reach its destination. Does it arrive at its quoted time? If this metric is too high, then you may have miscalculated your promised time or OTD target, or the drivers are taking more orders than they can deliver in the time quoted. The modern POS systems will allow you to control this by specifying the maximum number of orders a driver can be assigned at once to meet your set Promise Time in keeping your hungry customers satisfied.

4. Customer Reviews

This might be a little more tedious to track and analyze, but online reviews can be a critical factor affecting if and why consumers frequent your pizzeria. According to Mamma’s Pizza, online reviews are important when it comes to developing and maintaining a positive reputation, even negative reviews, when managed correctly, have the potential to leave a good impression as they can show that you are dedicated to resolving issues customers may have. 

So, when it comes to pizza delivery, the number of pizzas sold depends on how quickly they can be made and delivered. If you want to have hot pizza delivered to your doorstep, click here to get a fast service that you want.